Terms & Conditions

Definitions & Parties

"Company" refers to Luxury LA Black Car, a division of Infinite Logistic Technologies (ILT), owned by James-Michael Prieto Corbin. "Client" refers to any individual or entity booking transportation or related services. "Mikey AI" refers to the proprietary artificial intelligence concierge system used to facilitate bookings, quotes, and customer service across all ILT markets.

"Services" include all ground transportation, airport transfers, executive chauffeur services, hourly charter, event logistics, film and production transportation, VIP and UHNW services, and any ancillary logistics facilitated by the Company or its affiliates, including Lux Tour Travel.

All services are provided in accordance with applicable California laws, CPUC regulations, and federal transportation requirements.

Booking & Confirmation

All bookings are considered provisional until a confirmation number is issued by Mikey AI or our operations team. Confirmation numbers beginning with LAC- are issued automatically upon successful payment processing.

• Bookings must include pickup location, destination, date and time, and passenger count.
• Airport transfers require a flight number for monitoring purposes.
• Special requests — meet & greet, child safety seats, accessibility requirements, pet transport — must be noted at time of booking.
• The Company reserves the right to refuse service at its discretion.
• Service availability is subject to scheduling and vehicle availability in the Los Angeles market.

Payment Terms

All payments are processed in USD via Stripe, our certified PCI-compliant payment processor. By proceeding with payment, you authorize the Company to charge the full amount displayed at confirmation. San Diego Black Car does not store credit card information — all payment data is handled exclusively by Stripe.

• Payment is due in full at the time of booking unless otherwise agreed in writing.
• Corporate accounts may be established with net-30 terms upon credit approval.
• All prices are exclusive of gratuity. Gratuity is at the client's discretion.
• Additional charges may include: tolls, airport fees, parking, fuel surcharges, waiting time, cleaning fees, and applicable California taxes.
• Meet & Greet service and extra stops are charged at confirmed rates disclosed at booking.
• Rates are subject to change. Confirmed bookings are honored at the rate quoted at time of confirmation.

Cancellation Policy

We understand that travel plans change. Our cancellation policy is structured as follows:

• More than 24 hours before pickup (standard transfers): Full refund issued to original payment method within 5–10 business days.
• 12–24 hours before pickup: 50% refund issued.
• Less than 12 hours before pickup: No refund. Full charge applies.
• Hourly charter & special events: Cancellation must be made at least 48 hours before service. Less than 48 hours — no refund.
• No-show: Full charge applies. See Section 05.
• Airport transfers: We monitor flight status in real time. Delays are accommodated at no additional charge. Early arrivals are handled subject to driver availability.

No-Show Policy

A no-show occurs when a passenger is not present at the confirmed pickup location, cannot be contacted, or refuses service after the driver has arrived and waited through the full complimentary grace period.

• Airport pickups: Driver waits up to 45 minutes from confirmed wheels-down time. After 45 minutes without contact, the booking is marked no-show.
• Non-airport pickups: Driver waits up to 15 minutes from scheduled pickup time.
• No-show charges: full fare plus applicable waiting time. No refund is issued.
• Clients are encouraged to contact operations via Mikey AI or the number on file if delayed.

Waiting Time

Complimentary waiting time is included with every booking as follows:

• Airport pickups: 45 minutes complimentary from confirmed wheels-down time.
• Non-airport pickups: 15 minutes complimentary from scheduled pickup time.

After the complimentary grace period expires, waiting time is charged in 15-minute increments at the applicable rate for the vehicle class. Waiting time charges are disclosed at booking and confirmed in your LAC- confirmation.

Service Standards

Luxury LA Black Car is committed to delivering the highest standard of ground transportation in Los Angeles. Our service commitments include:

• Drivers arrive a minimum of 10 minutes before scheduled pickup time.
• All vehicles are GPS-tracked and in constant communication with our operations team.
• Drivers are professionally attired, background-checked, and licensed under California regulations.
• All vehicles are inspected and maintained to commercial transportation standards.
• Smoking is strictly prohibited in all vehicles at all times.
• No unauthorized passengers or stops beyond what is confirmed in the booking.
• Child safety seats are available upon advance request at no additional charge.

Passenger Conduct

For the safety and comfort of all passengers and our drivers, the Company reserves the right to refuse or terminate service if a passenger:

• Is visibly intoxicated or under the influence of illegal substances.
• Poses a threat to driver or passenger safety.
• Engages in harassing, threatening, or abusive behavior.
• Damages or defaces any vehicle.
• Violates California law or any applicable federal regulation.
• Refuses to comply with the driver's reasonable instructions.

In the event of service termination due to passenger conduct, no refund will be issued and the client remains responsible for the full fare. Damage fees will be assessed and charged to the payment method on file.

Vehicle Damage & Cleaning Fees

Passengers are responsible for any damage caused to vehicles during service. This includes but is not limited to:

• Interior soiling or vomiting — minimum $350 cleaning fee.
• Smoking inside the vehicle — minimum $500 fee.
• Physical damage to seats, panels, or fixtures — repair cost billed in full.
• Excessive spills requiring professional cleaning — minimum $150 fee.

Damage and cleaning fees are charged to the payment method on file and are non-negotiable. Photographic documentation is retained by our operations team.

Liability & Limitations

Luxury LA Black Car carries commercial liability insurance for all vehicles and drivers in compliance with California and CPUC requirements. In the event of an accident or incident during service, contact our operations team immediately at admin@infinitelt.com or +1 858 999 1895.

The Company's liability for any claim arising from transportation services is limited to the amount paid by the client for the specific trip in question. The Company is not liable for:

• Indirect, consequential, or punitive damages of any kind.
• Missed flights, missed meetings, or missed connections due to traffic, weather, or conditions beyond our control.
• Lost revenue or business losses of any nature.
• Items left in vehicles — see below for lost property procedure.
• Delays caused by inaccurate information provided by the client at time of booking.

AI & Mikey Disclosure

Mikey AI is a proprietary artificial intelligence concierge system developed by Infinite Logistic Technologies. It is designed to provide accurate, helpful information about our services, pricing, and logistics across all ILT markets. By interacting with Mikey, you acknowledge and agree to the following:

• Mikey is an AI system and not a human representative. Responses are generated by a language model trained and configured by ILT.
• Pricing generated by Mikey is based on our standard rate schedule and is always subject to final confirmation by our operations team.
• Mikey does not have access to real-time traffic conditions, third-party booking systems, or external reservation platforms beyond the ILT platform.
• Conversations with Mikey may be reviewed by our team for quality assurance, AI training, and service improvement.
• Mikey AI, including all underlying architecture, training, and intellectual property, is the exclusive property of Infinite Logistic Technologies. USPTO patent pending.
• Mikey operates in 29 languages. The authoritative language for these Terms and Conditions is English. In the event of any conflict between language versions, the English version governs.

Privacy & Data

We collect only the information necessary to fulfill your booking and deliver exceptional service. Information collected includes: name, email, phone number, passenger count, trip details, and preferences shared with Mikey AI.

This data is:

• Used exclusively for booking confirmation, driver dispatch, client communications, and service improvement.
• Never sold to third parties under any circumstances.
• Transmitted and stored via encrypted, secure channels compliant with applicable data protection standards.
• Retained for a maximum of 24 months, after which it is deleted from our systems.
• Stored within the ILT Core Platform under the privacy and security standards of Infinite Logistic Technologies.

Payment processing is handled entirely by Stripe. Luxury LA Black Car does not store, access, or transmit credit card information. All payment data is subject to Stripe's Privacy Policy and PCI DSS compliance standards.

Force Majeure

Luxury LA Black Car is not liable for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including but not limited to:

• Traffic congestion, road closures, or accidents.
• Weather events, wildfires, or natural disasters.
• Government-imposed travel restrictions, curfews, or road closures.
• Airport delays, ground stops, or FAA-imposed restrictions.
• Mechanical failure despite regular maintenance.
• Acts of God or other unforeseeable circumstances.

In the event of a force majeure situation affecting a confirmed booking, the Company will make every reasonable effort to complete the service, arrange an alternative, or issue a full credit for future use. Arrival times are estimates and are never guaranteed.

Governing Law

These Terms and Conditions are governed by the laws of the United States of America and the State of California, without regard to conflict of law principles. All services are subject to CPUC regulations and applicable federal transportation laws.

Any disputes arising from these terms or our services shall be resolved through binding arbitration in Los Angeles County, California. For clients booking from within California, local consumer protection laws apply where they provide greater protections than these terms.

As Luxury LA Black Car scales to additional markets under the ILT platform, services in those jurisdictions will be governed by applicable local, state, and federal laws of the respective market. These terms apply exclusively to Los Angeles operations.

Contact

For any questions regarding these Terms and Conditions, or to report a service issue, billing dispute, or lost property:

• Email: admin@infinitelt.com
• Phone: +1 858 999 1895
• WhatsApp: +1 858 999 1895
• AI Concierge: Talk to Mikey — available 24/7

Luxury LA Black Car is a division of Infinite Logistic Technologies. © 2026 James-Michael Prieto Corbin. USPTO Patent Pending.